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Welcome

Established to provide professional investigation and assessing services to the Insurance Industry. Our integrity and our commitment to our clients and their customers make us stand out from the rest.

We’re New Zealand owned and based in Tauranga on the East Coast of the North Island. Located here are a team who support our extensive network of investigators and assessors across the country.

There are two key parts to the business.

Investigation - Company Director - Mark Keaney

We offer insurance investigation services through our network of professional, trained investigators who specialise in motor vehicle, house, contents, travel, liability and commercial claims, including fires. We have proven experience and our investigation work has returned substantial savings to our clients by identifying fraudulent claims.

Assessing - Company Director - Greg Frost

We operate a centralised claims team at our Tauranga office. This team works closely with our nationwide network of expert assessors. Our centralised assessing and reinstatement service ensures consistent, quality claims management without the high price tag. We’ve developed innovative processes and systems that result in measurable efficiencies and standards.

Our Difference | What you get when you work with us

Integrity.

We’re committed to open and honest business practices. Our people are amongst the best and most reliable in the business. Through innovative services like Claim Watch, our customer online claim tracking service, we’re showing we take customer service and smart communication seriously.

Experienced and Qualified People.

It’s important to us that our people have the best skills and ongoing training in their field. Because all of our assessors are trade qualified or have extensive experience in their field, we have the expertise to ensure that all losses are assessed accurately, efficiently and costs are kept to a minimum.

A Focus on Service.

We are dedicated to client and customer service. Our service centre offers superior customer and client service. You can rely on us to help you provide your customers with the best possible service with the least amount of problems.

Smart Systems and Technology.

We combine our knowledge with the development and use of custom-made smart technology to assist us in all areas of our investigation, assessing and claim management services. Technology has helped us deliver cost efficient services without compromising on quality.

24 Hour on Call Service.

A member of our management team is on call 24 hours a day, seven days a week so you can be sure that we’re always available.

Proven Disaster Management and Expertise.

We have successfully managed claims for all major disasters that have occurred in New Zealand in the past few years. In the Tauranga and Matata floods of May 2005 we were appointed to over 400 claims and reinstated and successfully settled claims totalling many millions of dollars.